Why attend



  • Free to attend for Comarch customers 

  • Two days of insightful presentations and case studies, reflecting the industry trends and hands-on project experiences

  • Anticipated attendance of around 200 professionals representing the telecom, retail&FMCG travel, oil&gas, financial services and other industries from various countries around the world

  • Opportunity to network with other customer experience innovators

  • An exciting line-up of guest speakers

  • An opportunity to visit historic Krakow and participate in a sumptuous networking dinner




25 September - Pre-Conference Networking

26 September

27 September


Prof. dr hab. Janusz Filipiak Founder, President and CEO of Comarch

Janusz Filipiak was born in 1952, graduated from the Krakow AGH Technical University in 1976, and received a title of Professor in 1991.Janusz Filipiak worked within the field of advanced technologies for nearly forty years. In the eighties he conducted research at the CNET France Telecom laboratories in Paris. He was Acting Director of the Teletraffic Research Centre at the University of Adelaide in Australia. He worked in laboratories in the USA and Canada. Professor Filipiak has written more than one hundred papers on data communication published in the IEEE Transactions on Communications, IEEE Journal on Selected Areas in Communications, Operations Research, and other journals known worldwide.He published six books, including Modelling and Control of Dynamic Flows in Communications Networks, Springer-Verlag 1988, and Real Time Network Management, North Holland 1991. He was also editor of Telecommunication Services for Developing Economies, Elsevier 1991 and other journals.In 1993 Janusz Filipiak founded Comarch, a software company, which today employs nearly five thousand people in over twenty countries.In 2012 the Professor was awarded the prestigious IEEE Communications Society Distinguished Industry Leader Award for his remarkable contribution to the development of the communications industry and information technologies.

Andrzej Przewięźlikowski Vice President, Director of Financial Services Division

Andrzej has an Engineering MBA and a Master’s Degree in IT, he has been working at Comarch since 1998 – starting as a programmer and system designer. In 2003, he moved to the US where he worked as a solution manager – building BSS/OSS solutions for customers in both North and Latin America. Armed with the market knowledge he gathered during that period, he returned to Poland to work as product manager in the Telecommunications sector in the areas of real-time service control systems, business process management and self-service solutions. In 2005, he became a manager of Comarch’s Strategic Research Center, where his main role was to create visions of new market areas and products, and coordinate Comarch’s participation in research projects. Since 2006, he has also held the position of Chief Technology Officer of Comarch SA At the end of 2007, he decided to move closer to the business side of IT and joined the Loyalty & Airlines Systems group in Comarch – taking the position of Application Consulting Director and transformed the organization to offer a wider range of products. Since 2015 Director of Financial Services Division and Management Board Member Comarch SA.

Adam Walendziewski Digital Platforms Agile Centre Director ING Bank Śląski

Adam Walendziewski has been heading the Agile Centre (Tribe) responsible for Digital Platforms since June 2017. In this role he is responsible for the development of the main internet banking platform for SME/MC/Wholesale customers: ING Business. He runs the Agile Tribe consisting of 8 squads, constantly delivering new features to the internet and mobile applications targeting business customers. He is focused on creating customer-oriented electronic banking solutions with great UX

Wojciech Martyniak Iot Product Manager, Comarch

M2M Product Manager working last 10 years in Comarch, working before also as Senior Solution Manager for the whole IoT area, was a leading architect for Comarch M2M projects in Europe and Middle East, focused on new technologies, new services in the IoT world, connected world and also a convergent approach to m2m services which are composed not only of connectivity but also from devices and applications. Responsible also for partnerships in the IoT sector.

Dariusz Pawlak Quality and Process Director at Technology Department, Netia

20 years of experience in telecommunication industry, particularly in delivery and service maintenance area. Most of professional life connected with GTS with responsibility for, among others, building and running International Network Operation Center. Last 3 years responsible for transformation program in Netia. Currently working as a Quality and Process Director in Netia’s Technology Department.

Maciej Sałata Business Consultant, Comarch

Senior Consultant at Comarch (est. 1993), a provider of innovative software and IT services for financial institutions worldwide. Maciej has focused his career on helping banks drive innovation, explore new revenue opportunities, lower operating costs and improve user experience in the area of digital banking for corporate and SME customers. Having been in software development, project management and consulting for top banks, Maciej has acquired close to 9 years of international experience in technology and business alike, which allow him to provide uniquely insightful solutions to problems faced by modern financial institutions.

Dominik Łyżwa Business Consultant, Comarch

Dominik Łyżwa is a Business Consultant at Comarch, covering Wealth & Asset Management platforms. His professional career focuses on finance & capital markets, with relevant experience on both buy and sell side. Dominik is a licensed stockbroker and investment advisor

Bartosz Demczuk Country Manager

Bartosz Demczuk who is a Master of Science in Economics (Specialization in International Relations) has been working at Comarch since 2007. Before joining Comarch he worked in Ahold as a project manager building the first EDI platform in Poland. He was also responsible for key company projects in areas of logistics, commerce and accounting. Having gained substantial retail background and business experience after 5 years he decided to join Comarch, where he became a Solution Manager responsible for EDI solution for corporate customers. In 2007 he decided to move to the Loyalty & Airlines Systems group in Comarch where he took the position of Senior Manager. He was responsible for building comprehensive loyalty solutions for customers from banking, retail, telco and petrol industry, mostly in the CEE, DACH and Russian market. Since 2013 he is a Business Unit Director responsible for Comarch Middle East.

Dominik Pacewicz Head of BSS Product Management, Comarch

Passionate in searching for opportunities to simplify and automate all kinds of day-to-day activities of a telecom operator. Being customer-focused, he builds the vision behind the whole Comarch BSS stack and supervises its realization. As an experienced architect, he’s also actively supporting the most complex transformation projects for some of Comarch’s key BSS customers. Thanks to his great capability to seamlessly switch between the language of business and IT, he’s very successful in bridging the gaps and finding great compromises combining the interests of all levels of a telecom organization.

Łukasz Słoniewski Consulting Director Europe, Comarch

Consulting Director at Comarch, for last 10 years helping the Clients to design the best loyalty proposition for their Clients with the use of latest available technology. Engaged in designing the business & IT solutions for loyalty programs of Ford, Auchan, BP, Coca-Cola and many others. Big fan of video games and thus a promoter of using gamification techniques within the loyalty and motivation schemes.

Sidney Dunn Consulting Director, North & South America, Comarch

Sidney Dunn currently works as the Director of Loyalty in the Americas Region for Comarch. In 2013, he joined Comarch in their first Latin American office as a Business Solutions Manager in CRM & Marketing, and has since relocated to New York City and is working directly with some of the most well-known retail, financial and FMCG companies in Latin America, United States, and Canada to implement and improve their loyalty, engagement, and marketing programs. Prior to working at Comarch, he began his professional career as an Analyst at Rocaton Investment Advisors, a major investment firm, located in Connecticut, USA. In 2011, based in Santiago, Chile, he led the International Sales team at GlobalShopex, an e-commerce company. In 2008, Sidney obtained his bachelor´s degree in International Business from Fairleigh Dickinson University in the United States.

Piotr Kozlowski Consulting Director

Piotr Kozlowski is an airline/travel loyalty and marketing specialist. He graduated from the Jagiellonian University in Krakow with a master’s degree in Business Management (major: tourism management). Furthermore, he completed an airline industry training at the International University of Applied Sciences Bad Honnef – Bonn. Moreover, he obtained a number of IATA professional certificates. He started his carrier in aviation in ground handling company at Krakow Airport. It has been followed by a number of assignments at Lufthansa Consulting GmbH in Cologne and Frankfurt/Main. Between 2009 and 2012 he has been working as an aviation development consultant for an airport start-up project in Poland and in April 2012 he became a Business Solution Manager at Comarch, where he was responsible for loyalty and CRM products for travel industry. Currently he is acting as Vice President of Consulting Division at Comarch – Services Sector, with the key focus on travel loyalty business. Additionally, he is an aviation management lecturer at the University of Information Technology and Management in Rzeszow, as well as the Jagiellonian University in Krakow.

Szymon Uczciwek Head of FSM Product Management and Consulting, Comarch

Szymon’s area of expertise covers field service and workforce management applications for telecoms, utilities, finance and asset management, the Internet of Things applications, and business and operation support systems for telecommunications. With his experience in mobile technologies and the Internet of Things he brings value-focused, measurable innovation to service provider processes.

Marcin Stefańczyk Consulting Director, Comarch

Graduate of the Warsaw University of Technology. At Comarch, where he's been for nearly 15 years, he combines his business and technology expertise to counsel financial institutions on how to best meet their goals and needs. Marcin is an experienced consultant and project manager; his teams have implemented credit platforms in the largest banks both in Poland and worldwide. He is now responsible for the development of the Comarch Loan Origination system.




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