Comarch User Group 2024

Speakers

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  Anna Pruska, PhD CEO of Comarch S.A.
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  Andrzej Przewięźlikowski Vice President, Director of Financial Services Division at Comarch
• 
  Marcin Kaleta Vice President, Director of the Telecommunications Division at Comarch
• 
  Tamlin Bason Technology Analyst, Bloomberg Intelligence
• 
  Adrian Korczyński Chief Information Security Officer at Comarch
• 
  Toni Eid Founder of Telecom Review Group, CEO of Trace Media International
• 
  Andrej Jankovic VP International Wholesale Digitization (Customer Experience and Quality Management) at Deutsche Telekom
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  Wojciech Kempny Consulting Director at Comarch, Certified Loyalty Marketing Professional™ (CLMP)
• 
  Marlena Półrola Senior Loyalty Consultant at Comarch
• 
  Tymoteusz Wrona Head of Presales in Telecommunications Division at Comarch
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  David McKinnon Principal Project Manager at PG&E
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  Maciej Sałata Consulting Director, SME & Corporate Banking at Comarch
• 
  Karol Leszczynski Factoring Product Development Manager at Comarch SA
• 
  Michał Mędrala Head of OSS Consulting at Comarch
• 
  Piotr Stokłosa Director of Business Development at Comarch
• 
  Edwin Beverdam Domain Director Service and Billing a.i. at KPN
• 
  Joanna Slowinska GBC International Administration Coordinator at Comarch
• 
  David Feldman
• 
  Tomasz Staszek Head of BSS Consulting at Comarch
• 
  Mohamed Mokhles Ali IoT Technology Product Owner at STC
• Daniel Theophil Product Manager Customer Care & Services at 450connect
• 
  Peter Gustavsson Head of Loyalty Solutions team within Scandinavian Airlines (SAS) Digital & IT
• Kim Hardaker CEO Hardaker & Co.
• 
  Kazimierz Cięciak Product Management & Consulting Director at Comarch Healthcare
• 
  John West Head of Sales at National Friendly
• 
  Tomasz Jędroszkowiak Insurance Business Unit Director at Comarch
• 
  Alexander Denton Partner Relationship Manager - Europe & Africa at AXA Life and Health Reinsurance Solutions
• 
  Julius Thairu Chief Commercial & Customer Office at Kenya Airways
• 
  Jerome G. Patalud Director & Head for Globe Rewards at Globe Telecom
• Edward Pouthier Director of Loyalty Program & Experience at JetBlue Airways
• 
  Passanee Udompanich Executive Vice President, Investment Product Management at Bank of Ayudhya PLC
• 
  Rosen Tishevishki Senior Engineer / Project Manager at Sunrise
• 
  Sid Krishna Vice President of Loyalty at Carnival Cruise Line
• 
  Anna Grechowicz-Dorosz Business Development Director at Credit Agricole Bank Polska S.A.
• Sherif El-Sherif COO at Universal Health Insurance Authority Egypt
• 
  Paula Thomas Founder and CEO - Let's Talk Loyalty

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Anna Pruska, PhD CEO of Comarch S.A.

Dr Anna Pruska – holds a PhD in International Relations from the Jagiellonian University, Kraków. Anna Pruska completed her Master's studies in Finance and Banking at the Warsaw School of Economics, She pursued her graduate studies in Macroeconomics at the Johannes Gutenberg University in Mainz and obtained a diploma in Economics from the Graduate Institute of International Studies (IUHEI) in Geneva, Switzerland. In 2004, she started working for Comarch. She was responsible for the development of Comarch business and the creation and management of corporate structures in Western Europe (creating Comach subsidiaries in Germany, France, and Belgium). She was actively responsible for acquiring new clients in the Telecommunications, ERP, Services, as well as Finance and Insurance sectors. From 2013, she has served as the CEO of Comarch Swiss AG and was responsible for the Swiss market. Since 2013, Anna Pruska has been a member of the supervisory board of Comarch SA.On October 2, 2023 she was temporarily delegated by the Supervisory Board to act as President of the Management Board of Comarch SA. On 3 January 2024, she was elected President of the Management Board of Comarch S.A.

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Andrzej Przewięźlikowski Vice President, Director of Financial Services Division at Comarch

Andrzej Przewięźlikowski graduated from the AGH University of Science and Technology in the field of IT the Polish Open University, where he obtained the MBA title. He has been working at Comarch since 1998, among others as a programmer, Solution Manager and Product Manager in the telecommunications sector. In 2005-2006 he was the director of the research and development center and CTO. In 2007, he took the position of Consulting Director in the Loyalty & Airlines team in the service sector, where he managed an international group of consultants in Central Europe, DACH and the USA. In 2009, he became the director of the Loyalty & Marketing Solutions business unit, where he was responsible for the overall business in this area. On 24th of June, 2015, he was appointed by the General Shareholders’ Meeting of Comarch S.A. for the position of the Vice-President of the Management Board of Comarch S.A. Andrzej Przewięźlikowski is also a member of the management boards and supervisory boards of companies from the Comarch Group.

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Marcin Kaleta Vice President, Director of the Telecommunications Division at Comarch

Marcin Kaleta is a graduate in computer science from the Cracow University of Technology. In 2010, he joined Comarch as a programmer in telecommunications projects. In 2015, he took on the role of Solution Manager, building BSS solutions for clients in Europe and North and Latin America. From 2016 to 2018, he was responsible for the DevOps and Managed Services aspects of corporate banking projects in the Finance, Banking and Insurance (FBU) sector.From 2018 to 2023, Marcin Kaleta was Director of Innovation of the Comarch Group and Director of the Central Competence Teams. In 2020, he took over the Egeria Business Unit in the APUS sector in parallel. From 2021, he chaired the Cyber Security Council at Comarch. In 2023, he became Director of the Telecommunications Sector.

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Tamlin Bason Technology Analyst, Bloomberg Intelligence

Tamlin Bason joined Bloomberg Intelligence in 2015. Currently he provides equity research on the technology sector, with a focus on global IT services and European software. He also covers policy developments, informing the investment community of how EU regulations may alter the growth outlook for TMT firms. Tamlin has a law degree and has two decades of work experience spanning the legal, communications and technology fields.

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Adrian Korczyński Chief Information Security Officer at Comarch

Adrian Korczyński is a Cyber-Security Professional with 17 years of experience. Started as a developer, he designed and developed systems for encryption, identity management, authentication, privileged access management & monitoring. Throughout the years he successfully delivered solutions for banking, telecommunications, public and healthcare sectors. His fields of expertise cover software, hardware, IT-architecture, networking and management. He has been promoted numerous times for various technical & business roles. Today he holds a role of Chief Information Security Officer, dedicated to manage the level of resilience to cyber threats, as well as protection of company’s information, hosted services and secure development of Comarch’s products.

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Toni Eid Founder of Telecom Review Group, CEO of Trace Media International

Toni is the Founder of one of the most successful telecom media brands - TELECOM REVIEW – an ITU Associate and the world’s largest multi-language media platforms covering the Americas, Asia Pacific, Africa, Middle East and Europe. He is also the Founder of the Telecom Review Leaders’ Summit – the ICT industry’s largest VIP gathering, and the Telecom Review Virtual Panels Series.Toni began his career in media and publishing in 1985. He has an experience of over 39 years in the media business, with over 20 years of expertise in the telecom media business. He holds a Master’s Degree in Business Administration and is fluent in French, Arabic and English. He is involved in international business in the Gulf, Europe, APAC and Americas since 1986. He is a very active member of the telecom industry and participates in most industry events and forums around the world in some of which he was a judge at many prestigious awards committees. Toni is well known for his global networking influence with CxOs and decision-makers.In addition, Toni was a speaker and moderator at many events globally given his large knowledge of the telecom and ICT business.

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Andrej Jankovic VP International Wholesale Digitization (Customer Experience and Quality Management) at Deutsche Telekom

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Wojciech Kempny Consulting Director at Comarch, Certified Loyalty Marketing Professional™ (CLMP)

Wojciech Kempny is a Consulting Director, specializing in Loyalty and Customer Experience & Engagement projects in the Middle East. He has been working in Comarch for the past 9 years and has worked with the biggest companies in the GCC in the retail, banking and government sectors. Wojciech has concentrated his career on the Middle East and GCC and has lived and worked in the region for over 13 years. This local experience is an invaluable asset when cooperating with companies that are looking to create or revamp their loyalty and customer experience strategies in the region.

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Marlena Półrola Senior Loyalty Consultant at Comarch

Senior Loyalty Consultant, with over 9 years of MarTech experience. As a marketing professional with a deep understanding of loyalty strategies and industry trends, she advises brands in shaping best-in-class customer engagements technics.

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Tymoteusz Wrona Head of Presales in Telecommunications Division at Comarch

Tymoteusz is currently operating as the Head of Presales in the Telecommunications Division at Comarch. He graduated from the Kraków AGH University of Science and Technology before he began work with Comarch, where he has played an integral role in production, product management, implementation, and presales of Comarch’s BSS solutions. In 2012, Tymoteusz continued to climb the ranks within Comarch and was eventually selected to manage the entire BSS and IoT Consulting Units. Since September 2019, he has been leading Telco Presales Management for all Comarch telecommunication products, overseeing the entire team of specialists worldwide.

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David McKinnon Principal Project Manager at PG&E

David’s expertise is assessing and solutioning complex business problems and process improvements that span across departments, disciplines, and systems. David has over 30 years’ experience in IT and utility operations at Pacific Gas and Electric Company. During his career at PG&E, David served in several capacities including utility capital improvements project manager, division support service manager, manager of IT infrastructure project delivery, manager of IT application project delivery COE, and chief of staff to the vice president of IT infrastructure operations, driving cross department planning, budgeting, and process improvement. David retired in 2018 as a chief solution engineer. In 2020, David was appointed as the principal project manager with PG&E’s Telecom Network Portal project. David served 5 years with the United States Naval Mobile Construction Forces (Seabees) with deployments in the US Pacific Territory and the British Indian Ocean Territory.

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Maciej Sałata Consulting Director, SME & Corporate Banking at Comarch

Consulting Director at Comarch (est. 1993), a provider of innovative software and IT services for financial institutions worldwide. Maciej has focused his career on helping banks drive innovation, explore new revenue opportunities, lower operating costs and improve user experience in the area of digital banking for corporate and SME customers. Having been in software development, project management and consulting for top banks, Maciej has acquired over 10 years of international experience in technology and business alike, which allow him to provide uniquely insightful solutions to problems faced by modern financial institutions.

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Karol Leszczynski Factoring Product Development Manager at Comarch SA

An enthusiast of the AGILE methodology, certified Scrum Master, Professional IT Product Owner. Graduate of Management and Marketing in the Public Sector at the Jagiellonian University in Krakow. He has 10 years of experience in corporate banking (Raiffesien Bank, BNP Paribas) as Relationship Manager and Sales Director of Factoring for the Southern Region of Poland. Since 2019, a member of the Business Banking Unit at Comarch - he holds the position of Product Development Manager of the Comarch Factoring Platform. He is responsible for the development of the Comarch Factoring Platform in line with the latest business trends and market analyses. His main responsibilities include the transformation of the platform from a monolithic structure to microservices and development towards a cloud application. Author of the Factoring blog.

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Michał Mędrala Head of OSS Consulting at Comarch

As Head of OSS Consulting, Michał is responsible for the promotion and sales of Comarch OSS products. He majored in Telecommunication Networks and Services at the Technical University in Kraków. His previous roles have included that of Network Optimization Specialist at T-Mobile, as well as Analyst and Head of OSS Product Management at Comarch.

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Piotr Stokłosa Director of Business Development at Comarch

Piotr is currently working as a Director of Business Development of Comarch’s key accounts for the USA market. His primary focus is on customer satisfaction. Prior to this role, Piotr was a Senior Account Manager and Senior telecommunications consultant with over 15 years of experience including working for mobile operators and as a solution architect for large OSS transformation programs.

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Edwin Beverdam Domain Director Service and Billing a.i. at KPN

Edwin combines business knowledge and IT for getting as much as possible out of the used systems. With over 20 years of experience in IT, Telecom Industry and Billing processes, he has driven several change programs within KPN. His strengths: are analyzing (financial) business processes and after that redesign and improve for the future. As a successful manager, I believe in four key words: people, honesty, respect and enthusiasm.

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Joanna Slowinska GBC International Administration Coordinator at Comarch

Joanna Slowinska studied at the University of Warsaw and Katholieke Universiteit Leuven, obtaining a double Master of Arts degree from the former. Subsequently, she gained expertise in the fields of company management and OSHA. She has been working at Comarch since 2005 in various roles, such as Sales Director or Head of Administration. Her achievements include acquiring Comarch’s first clients on the Dutch market. She has been the Key Account Manager for KPN since the beginning of the cooperation and continues to successfully develop this partnership to this day. Joanna is also responsible for the operations of Comarch offices in Benelux. Thanks to her extensive experience working in an international environment, she was appointed as GBC International Administration Coordinator in 2024.

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David Feldman

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Tomasz Staszek Head of BSS Consulting at Comarch

Tomasz achieved a Master’s degree in Engineering and Computer Systems Networking and Telecommunications at AGH University of Science and Technology based in Kraków, Poland. He started working at Comarch in 2011 as a Deployment Consultant, and was responsible for collecting and implementing customer requirements. After analysis, he was creating systems (such as CRM). He then worked for four years with the title Solution Architect Technical Presales. In 2020, Tomasz got promoted to the role of Head of BSS Consulting, where he shares his knowledge and continues to develop his own skills.

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Mohamed Mokhles Ali IoT Technology Product Owner at STC

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Daniel Theophil Product Manager Customer Care & Services at 450connect

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Peter Gustavsson Head of Loyalty Solutions team within Scandinavian Airlines (SAS) Digital & IT

Peter Gustavsson is the head of Loyalty Solutions team within Scandinavian Airlines (SAS) Digital & IT. Prior to being head of the department he was the Tech lead in the Customer Engagement team at SAS, where he innovated and pioneerd using machine learning, RPA, MFA to combat loyalty fraud. An innovation that led him to be invited by Microsoft to be a keynote speaker at the 2020 Microsoft Build Conference. Part of Peters previous role and current role has been to implement and drive the development agenda for using Comarch CLM as a key platform for the SAS EuroBonus loyalty program. Prior joining SAS in 2015 he has worked for Coca Cola Enterprises, Apple Inc among others. Always with a customer focused approach and how technology can add true business value and customer engagement. With over 20 years technical experience in the travel domain and over 15 years experience of loyalty programs from both a business and technical perspective,combined with extensive cybercrime/fraud-prevention work, he has become a recurring expert in Star Alliance tech meetings on loyalty security, fraud prevention, API protection among other topics. He was recently invited to Europol to be a keynote speaker around Account Takeovers in loyalty programs, and how to combat this while balancing the customer experience.

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Kim Hardaker CEO Hardaker & Co.

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Kazimierz Cięciak Product Management & Consulting Director at Comarch Healthcare

Kazimierz Cięciak graduated in Finance and Banking, specializing in Public Finance at the University of Economics in Krakow. Participant of the Cambridge University Leaders Program, he also completed postgraduate studies in Health Management. He is associated with Comarch Healthcare since 2017. Deals with the area of telemedicine, digital medical information and the possibilities of AI applications in medicine. Currently, as a Product Management and Consulting Director, previously he was a Business Solutions Consultant and Product Development Manager. Earlier, for 18 years he worked at the University Hospital in Krakow, where he dealt with, among other things, streamlining logistics processes and property supervision. He was a member of the Healthcare Non-Medical Staff Association. Author of publications “Application of RFID/RTLS system in University Hospital Krakow to assets identification”. “Medical Equipment Identification System and Staffing Problem of Polish Hospitals – Opportunities and Perspectives”, “Hospital logistics”. Passionate about using modern technologies influencing the possibilities of improving health and quality of life.

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John West Head of Sales at National Friendly

John West is the Head of National Friendly Sales and Business Development team in the United Kingdom focusing on health and protection insurance products. Johns years of experience and commitment exceptional service have seen him build a national network of financial advisers and insurance brokers across the whole of the United Kingdom, helping consumers to get protection for themselves and family. Established in 1868, National Friendly are one of the UKs oldest Mutual Societies and offer a wide range of wealthfare products including; Over 50s Life Cover, Income Protection, Accident Cover, Care Plans and Savings. National Friendly have successfully introduced Health Insurance to their product offering within the last two years, disrupting existing Health Insurance dominance of the major insurers and John has been in a great position to oversea the distribution this new product range amongst existing and new providers.

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Tomasz Jędroszkowiak Insurance Business Unit Director at Comarch

In Comarch since 2003, starting as a programmer in various projects. After 2 years, he moved to the area of the insurance industry, which he has been developing for over the last 17 years.

He builds his professional background by successfully implementing strategic projects with Clients from the insurance industry around the world, such as Swiss Life, AXA Assurances Luxembourg, ONEY, and UNIQA. Focused on digital transformations, the Cloud, and UX / UI, he delivers arguably one of the best solutions for the insurance industry. Tomasz holds a master's degree in computer science.

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Alexander Denton Partner Relationship Manager - Europe & Africa at AXA Life and Health Reinsurance Solutions

Alexander has over 40 years of experience working in the Financial Services Industry, with the last 25 years being in the International Health Insurance Market. His current role at AXA Life and Health Reinsurance Solutions sees him collaborating with Insurers in Europe, Africa, Middle East and Asia, developing products across the spectrum of health insurance including International Private Medical, Domestic Health Insurance, Critical Illness and Disease Specific (Cancer/Heart). A regular attendee of health insurance, reinsurance and fintech conferences, including presenting and panel guest. Interests outside the world of health insurance include travel, walking, rugby, cooking and music.

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Julius Thairu Chief Commercial & Customer Office at Kenya Airways

Julius joined Kenya Airways in 2001 and is currently Chief Commercial & Customer Officer responsible for strategy development and execution of revenue and customer initiatives. He has extensive international commercial experience in delivering growth and improving performance in the aviation industry having worked in various roles across three continents. Prior to his current role, he was Director for Sales responsible for development and implementation of the global Commercial sales strategy. He was also Head of Pricing, Revenue Management and Distribution June 2009 to May 2014.He holds a Bachelor of Arts in Building Economics from the University of Nairobi and has attended various management and leadership courses, including the Executive Development Programme with Gordon Business School, South Africa.

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Jerome G. Patalud Director & Head for Globe Rewards at Globe Telecom

With over a decade of dedicated expertise in loyalty programs, he is currently the Rewards Director for Globe, orchestrating strategies to cultivate lasting loyalty & connections between the brand and its customers. From conceptualization to execution, he has leveraged data-driven insights and industry trends to deliver customer engagement, optimize program performance, foster brand advocacy and drive sustainable growth.

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Edward Pouthier Director of Loyalty Program & Experience at JetBlue Airways

As Director of Loyalty Program & Experience at JetBlue Airways, the sixth largest airline in the U.S, Ed leads multiple teams managing the TrueBlue and Mosaic programs. He is responsible for loyalty customer engagement, experience and satisfaction, as well as redemptions, airline loyalty partnerships and overall financial performance. With over 20 years of international commercial experience in the airline industry, Ed has lived and worked in Germany, The Netherlands and France.

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Passanee Udompanich Executive Vice President, Investment Product Management at Bank of Ayudhya PLC

Passanee joined Bank of Ayudhya PCL on 1 October 2010 as Head of Investment Product Management responsible for product sourcing, WM training, sales & marketing and operation support for both HNW and mass retail segments. She is a seasoned professional with a broad experience in corporate and retail banking, customer relationship management, product development, distribution sales and service support as well as investment advisory. Currently Passanee is a Certified Financial Planner, a member of Thai Financial Planner Association.

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Rosen Tishevishki Senior Engineer / Project Manager at Sunrise

Rosen Tishevishki is telco professional with more than 18 years of experience. He started his career in the Value Added Services domain dealing with various messaging and service delivery platforms. In the past 10 years he is leading the SIM and eSIM initiatives within Sunrise. The company was an early adopter of eSIM technology based on GSMA eSIM global standard. In the last few years Rosen’s main interests are in the area of Internet of Things. He was leading the deployment and development of Sunrise IoT Connectivity management platform.

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Sid Krishna Vice President of Loyalty at Carnival Cruise Line

Sid comes from a background of working on launching and growing loyalty programs and co-brand in the airline industry in various roles. He started as an IT consultant after his engineering in India and transitioned to marketing with his MBA from Minnesota. He started his loyalty experience working at one of the largest co-brands in the world at American Airlines during their merger with US Airways, working on leading acquisitions for the portfolio with Citibank and Mastercard. After success in the co-brand industry with American, he took over and created the department of loyalty programs, subscription programs and co-brand partnerships at Spirit Airlines. There, he led the complete revamp of their programs and launched the first spend-based program for a low-cost carrier and the first secondary lending credit card for airlines, while helping raise funds during the pandemic. At Carnival Cruise Line, he is tasked with building a loyalty department that is focused on growing and improving the current program in place and co-brand relationship with Barclays and Mastercard.

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Anna Grechowicz-Dorosz Business Development Director at Credit Agricole Bank Polska S.A.

Anna Grechowicz-Dorosz is a transformation leader with over 15 years of distinguished experience in the banking industry including IT areas. Her expertise centers on strategic leadership, digital transformation, innovation and change management. Currently serving as the SOHO & AGRO Business Development Department Director at Credit Agricole Bank Polska S.A., Anna leads the operationalization of SOHO and Agro strategies focused on digital solutions, effective partnerships and network transformation. Anna has demonstrated her capability in driving business growth, operational efficiency, and customer acquisition through innovative digital solutions. She has successfully managed large-scale digital transformation projects, including mobile and internet banking solutions, showcasing her proficiency in leading cross-functional teams and budget management. Her earlier role as Head of Innovation Lab saw her overseeing the development and delivery of key prototypes and solutions that positioned the bank as a pioneer in biometry technology and AI in complaints area. A strong advocate for agile methodologies and innovative thinking, Anna holds a Master of Arts in English Language and Literature from Wrocław University and further credentials in project management and banking from the Banking University in Wrocław as well certificates of various leadership courses. She continues to be a vital asset in aligning technological advancements with business goals, ensuring her teams not only adapt to but lead in the ever-evolving landscape of banking and technology.

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Sherif El-Sherif COO at Universal Health Insurance Authority Egypt

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Paula Thomas Founder and CEO - Let's Talk Loyalty

Paula Thomas is an award-winning media personality, who created “Let’s Talk Loyalty” in 2019 and “Loyalty.TV” in 2023, both of which are now leading media sources in the loyalty marketing industry globally. “Let’s Talk Loyalty” has now released over five hundred episodes, which to date have been downloaded over a quarter of a million times, and it is ranked in the top 3% of all podcasts worldwide. She is a former judge for the “International Loyalty Awards”, and the author of the book “Driving Loyalty in Convenience Retail”. She holds an Executive MBA and is a “Certified Loyalty Marketing Professional”.