Comarch User Insight Forum

flag The Kentucky Oaks, 2 May 2018 - 5 May 2018

Time to event:

    Why attend
    Why attend

    Comarch User Insight Forum is a two-day event revolving around the best innovations, effective communication, and achieving the highest possible efficiency in managing the loyalty program based on Comarch's loyalty system.

    The first day will include workshops and presentations full of essential topics and inspirational success stories provided by Comarch's loyalty experts as well as inspirational success stories from Comarch’s loyalty platform users coming from various industries. Upon the completion of the day, participants will be equipped with a set of practical knowledge in the field of effective usage of Comarch’s services, ways to improve day-to-day operations and leading the innovation within the organization.

    Following the sessions, there will be networking and dinner at the elegant French Lick Resort. You will be able to discuss with other users of our system as well as key members of Comarch team.

    On the second day of the event, all participants will be invited to experience world-renowned entertainment at the unique Kentucky Oaks race in Comarch's luxury Starting Gate Suite.

    This is an event you do not want to miss. Register now!

    Agenda

    4:00 pm EST - Check in 

     

    Guests will receive an event agenda and personalized welcome package upon check-in. We highly recommend accommodating in The French Lick Hotel. As an exclusive participant of The Comarch Insight Forum, we are pleased to offer you a discounted guest rate for The French Lick Resort complex.

    Use the link below in order to reserve the room:
    http://bookings.ihotelier.com/bookings.jsp?groupID=2054668&hotelID=73557 

    Comarch workshops 9:30 am - 4:00 pm EST


    9:30 am - 10:00 am
    REGISTRATION & MORNING NETWORKING COFFEE


    10:00 am - 10:45 am
    HOUSTON, WE HAVE A PROBLEM: DEALING WITH SUPPORT ISSUES EFFECTIVELY
    Introducing the new "umbrella" support approach, and describing common struggles as well as the resulting changes in support agreements. Attendees will hear some funny stories, learn of effective support flows and escalation paths - and will be encouraged to participate in an active session with suggestions on what to improve.
    Waldemar Tabaczyński, Quality Assurance & Support Director at Comarch


    10:45 am - 11:15 am 
    SUCCESS STORY: IMPLEMENTING CLM IN A VERY AGILE ENVIRONMENT
    Guest Case Study
    TBC


    11:15 am - 12:00 am
    BORING DAY-TO-DAY OPERATIONS: SHOULDN'T WE GET RID OF THEM?
    Discussing Comarch's Managed Services portfolio - giving loyalty program operators the possibility to outsource to Comarch some of the time and resources consuming operations (system configuration, data analysis, etc.). This session will help attendees understand what operations can be outsourced, how to perform them, associated costs and more!
    Marcin Sobek, Director Managed Services at Comarch


    1:00 pm - 2:30 pm LUNCH BREAK


    1:30 pm - 12:30 pm
    SKY IS THE LIMIT - ENHANCING YOUR LOYALTY SCHEME
    Learn the ins and outs of the CLM roadmap. Topics will include: how clients can impact the roadmap, how enhancements not reflected in the roadmap can be discussed, the impact of enhancing beyond the standard version and more! Open discussion between client, partners, and Comarch encouraged.
    Jacek Makola, Development team Leader at Comarch


    2:30 pm - 3:00 pm
    LEADING INNOVATION WITHIN YOUR ORGANIZATION
    Guest Case Study
    TBC


    3:00 pm - 3:45 pm
    JIRA: THE MOST EFFECTIVE COMMUNICATION TOOL
    An insightful session highlighting the difference between messy email chains and the simplicity of the JIRA process. Learn how to master enhancement management and find new ways to use JIRA efficiently!
    Katarzyna Kowalczyk, Head of PMO at Comarch


    3:45 pm - 4:00 pm CLOSING REMARKS


    7:00 pm NETWORKING DINNER

    The Kentucky Oaks

    The United States horse race held annually in Louisville, Kentucky, during the two-week-long Kentucky Derby Festival. The unique, world-class business experience will be held in Comarch's private, luxury Starting Gate suite. The Kentucky Oaks race is preceding The Kentucky Derby race. Read more at www.kentuckyderby.com

    11:00  am est - Check out

    French Lick Resort

    Home of two AAA 4-Diamond nationally historic hotels, 3 challenging golf courses, 2 rejuvenating spas, impressive meeting venues and a Vegas-style casino.
    French Lick Resort

    8670 IN-56, French Lick, Indiana 47432, US

     

    CHURCHILL DOWNS RACETRACK
    One of the best Thoroughbred racetracks in North America, most famous for annually hosting the Kentucky Derby.

    Churchill Downs

     

    700 Central Ave, Louisville, Kentucky 40208, US

     

     

    About us
    About us

    Comarch has more than 20 years of experience in designing, implementing and integrating state-of-the art IT solutions. The most important aspect offered to the largest enterprises is a comprehensive suite of IT solutions and professional services, which can help to build and manage loyalty programs, create rich consumer experiences and personalized interactions across multiple touch points, automate marketing processes and boost profits. Our software supports the entire loyalty value chain. Comarch has multi-industry experience, gained through work with more than 80 clients (including airlines and other travel companies, telecoms, financial institutions, retail and consumer goods companies and many more) such as JetBlue Airways, London Heathrow Airport and BP. The offer also includes Big Data analytics and innovative customer engagement systems based on gamification, which increase profits and strengthen relationships between customers, partners and the brand.

    www.comarch.com

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