- Comarch workshops 9:30 am - 4:00 pm EST
9:30 am - 10:00 am
REGISTRATION & MORNING NETWORKING COFFEE
10:00 am - 10:45 am
HOUSTON, WE HAVE A PROBLEM: DEALING WITH SUPPORT ISSUES EFFECTIVELY
Introducing the new "umbrella" support approach, and describing common struggles as well as the resulting changes in support agreements. Attendees will hear some funny stories, learn of effective support flows and escalation paths - and will be encouraged to participate in an active session with suggestions on what to improve.
Waldemar Tabaczyński, Quality Assurance & Support Director at Comarch
10:45 am - 11:15 am
SUCCESS STORY: IMPLEMENTING CLM IN A VERY AGILE ENVIRONMENT
Guest Case Study
11:15 am - 12:00 am
BORING DAY-TO-DAY OPERATIONS: SHOULDN'T WE GET RID OF THEM?
Discussing Comarch's Managed Services portfolio - giving loyalty program operators the possibility to outsource to Comarch some of the time and resources consuming operations (system configuration, data analysis, etc.). This session will help attendees understand what operations can be outsourced, how to perform them, associated costs and more!
Marcin Sobek, Director Managed Services at Comarch
1:00 pm - 2:30 pm LUNCH BREAK
1:30 pm - 12:30 pm
SKY IS THE LIMIT - ENHANCING YOUR LOYALTY SCHEME
Learn the ins and outs of the CLM roadmap. Topics will include: how clients can impact the roadmap, how enhancements not reflected in the roadmap can be discussed, the impact of enhancing beyond the standard version and more! Open discussion between client, partners, and Comarch encouraged.
Jacek Makola, Development team Leader at Comarch
2:30 pm - 3:00 pm
LEADING INNOVATION WITHIN YOUR ORGANIZATION
Guest Case Study
3:00 pm - 3:45 pm
JIRA: THE MOST EFFECTIVE COMMUNICATION TOOL
An insightful session highlighting the difference between messy email chains and the simplicity of the JIRA process. Learn how to master enhancement management and find new ways to use JIRA efficiently!
Katarzyna Kowalczyk, Head of PMO at Comarch
3:45 pm - 4:00 pm CLOSING REMARKS
7:00 pm NETWORKING DINNER