Moving forward 2017, Comarch Smart Technologies event in Kuala Lumpur aims to provide an opportunity to discover the usage of modern IT tools in varied industries, like retail, telco or finance, exchange knowledge and best practices. You will have a chance to openly discuss customer, brand, channel challenges and solutions as well as discover how to optimize the customer experience. Our speakers will discuss topics such as latest trends for loyalty arena (Loyalty 4.0), mobile applications, data driven customer engagement via Gamification, how to perfect your customer experience & customer care, usage of big data & analytics and many more. We will also focus on the Smart City concept and its evolution towards businesses in this new era of connectivity! The day full of insightful presentations will end with a classical Afternoon Tea at the Colonial Café, Majestic Hotel, where you can network with other participants or simply enjoy the day!
- ● Half day of insightful presentations and case studies, reflecting the industry trends and hands-on project experiences that will help to sharpen your skills.
- ● Anticipated attendance of around many professionals representing the retail, finance, telco, travel and other industries.
- ● Meet with fellow professionals to benchmark your efforts against biggest brands across a full spectrum of industries to discuss what’s working, what isn’t and how to leverage on new modern technologies to craft a holistic view of customer experience, CX.
- ● Opportunity to network with other customer experience innovators and gain new ideas, tools and tactics.
Who is invited?
People responsible for information technology applied in their businesses to support areas such as:
- Customer Care
- Customer Engagement
- Big Data Analytics
Job roles that can benefit the most are CEOs, CMOs, CFOs, COOs, CTOs, or heads of the respective areas.