Comarch Loyalty Breakfast

flag Bangkok, 12 July 2017

Time to event:

    Why attend
    Why attend

    Where’s the WOW effect? Points, discounts and coupons again? “Comarch Loyalty Breakfast” Global Edition will bring the Loyalty 4.0 version with focus on proximity marketing and gamification elements to engage your demanding customers. Customer Experience will be even more interesting if your customer care platform could be integrated with loyalty platform. Have you done it? 

    Join us for a rewarding insightful experience with other loyalty experts from retail, telco, banking, insurance, mall, airport, airline and more!

     

    Main benefits:

    Half day of intriguing presentations and case studies showcasing Loyalty 4.0 & the automation of Customer Care that will change the customer experience of your company!

    Strategic industry insights and trends that are affecting the ROI of your loyalty program.

    New technologies used in impacting the loyalty market and customer care (IoT, Beacons, Location based services).

    Excellent networking platform for professionals from different industries to exchange knowledge and best practices.

    Best of all, the invited speakers who are responsible with the management of 350,000,000 members worldwide will be sharing his/her thoughts!

     

    Who is invited?

    CEO, Chief, Director, Head of division, and professionals from area of Loyalty, Customer Care/Service, Customer Engagement/Experience, Marketing, Innovation.

    Agenda

    08:30 - 09:30
    Registration & Morning coffee
    09:30 - 09:50
    Opening speech & introduction of Comarch
    Jaroslaw Wludyka, Asia Country Manager
    09:50 - 10:30
    Time to Value - the new LOYALTY 4.0
    The principles of creating competitive & ROI positive loyalty program.
    Lessons learned from 350,000,000 customers worldwide.
    Wojciech Kempny, Senior Business Consultant
    10:30 - 11:00
    Engagement & Gamification
    Mateusz Figiel, Travel Consultant

     

    11:00 - 11:40
    Coffee Break & Networking Session
    11:40 - 12:20
    5 steps towards better Customer Experience: Proactivity, Omnichannel case capture,
    Social Media, Automation and International approach. Based on 3 case studies.
    Tomasz Spluszka, EDI & ECM Consultant 
    12:20 - 14:00
    Lunch at Brasserie Europa Restaurant

     

    Siam Kempinski Hotel

    Siam Hotel

    Rama 1 Road 991/9, Bangkok 10330, Thailand