Comarch Loyalty Solutions Workshop

flag Dubai, 25 October 2016

Time to event:

    Why attend
    Why attend

    Comarch Loyalty Workshop in Dubai aims to provide an opportunity to discover the loyalty field in retail, travel and banking industry, exchange knowledge and best practices. You will have a chance to openly discuss customer, brand and channel challenges and solutions and discover how to optimize the customer experience. Our speakers will discuss topics such as latest trends for mobile applications, gamification & engagement, how to perfect your customer experience and many more. We will also focus on the Smart City concept and its evolution.

    The day full of insightful presentations will end at the world class Emirates Golf Club where you can network with other participants or simply enjoy the game!

     

    Why attend? 

    • ● One day of insightful presentations and case studies, reflecting the industry trends and hands-on project experiences
    • ● Anticipated attendance of around many professionals representing the retail, finance and other industries 
    • ● Opportunity to network with other customer experience innovators

    Agenda

    09:00 - 09:15
    Reception & Welcome coffee
    09:15 - 09:35
    Comarch in 2016 overview
    Adrian Michalik, Comarch
    09:35 - 10:00
    Innovation & Trends overview
    Bartosz Demczuk, Comarch 
    10:00 - 10:07
    Up in the Air – what we can learn from new FFP’s 
    Case study
    10:07 - 10:15
    Perfection in the customer service, Telecommunication Regulation Authority
    Case study
    10:15 - 10:25
    Luxury 3.0 – the new segment of customers 
    Case study
    10:25 - 10:40
    What’s on – Comarch Loyalty
    Piotr Koliński, Comarch 
    10:40 - 11:00
    What’s on – Comarch Campaign Management
    Bartosz Demczuk Comarch
    11:00 - 11:15
    Coffee Break
    11:15 - 11:30
    What’s on – Comarch Loyalty for Employees
    Malgorzata Kendziorek, SOI
    11:30 - 11:50
    What’s on – Gamification & Engagement
    Malgorzata Kendziorek, SOI
    11:50 - 12:05
    What’s on – Analytics 
    Rafal Gilarski (webex)
    12:05 - 12:25
    Mobile Future – Trends for mobile applications
    Juan Hasan, Comarch
    12:25 - 12:45
    Smart Cities Evolution
    Bartosz Demczuk, Comarch 
    12:45 - 13:00
    Sessions summary, Q&A session
    Adrian Michalik, Comarch
    13:00 - 14:00
    Lunch
    14:00
    Golf at Faldo Course - Emirates Golf Club

    Speakers
    Speakers

    Bartosz Demczuk
    Consulting Director for Loyalty systems, Comarch
    Adrian Michalik
    Sales Director, Comarch Middle East
    Piotr Kolinski
    Business Development Manager, Comarch Middle East
    Malgorzata Kendziorek
    Consulting Solutions Manager, So Interactive
    Juan Hassan
    Sales Director, Comarch Middle East
    Rafał Gilarski
    Business Inteligence Consultatnt, Comarch

    Emirates Golf Club

    Emirates Hills 2, Dubai , United Arab Emirates

    Emirates Golf Club is conveniently located in the heart of 'New Dubai', easily accessible off Sheikh Zayed Road and opposite Dubai Media City and Dubai Internet City, and not far from Dubai Marina and Palm Jumeirah. The Metro's Nakheel station is directly located outside the main entrance, making the club within walking distance for leisure and restaurant guests during the cooler winter months